Hey guys, My laptop stopped recognizing WD Passport with a letter drive in Explorer. The device was listed as working properly in Device Manager. After calling the tech support, they were really helpful in solving my problem with following steps:.
1. Explorer - right click on Computer - Manage.
2. Disk Management in left window. 3. In lower portion of middle window find your external drive (maybe Disk 1). Try disconnecting and reconnecting USB cable to identify if having difficulties.
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Right click inside a white rectangular block - Change Drive Letter. 5. Assign a different letter (ex: P) Should be visible in the Explorer as new letter drive. The instructions in the manual are not clear. The drive is not recognized because it is mapped to the E or F drive.
You need to do these steps' - right click on My Computer and click Manage. Click Disk Management - Select the WD Device and change the drive it is mapped to. Change it to anything else like P or M. Then bring up the windows explorer and My Computer. You should be able to see the P or M drive there now and you should be able to drag and drop files.
Note that the above will work only if VCD is enabled. To do enable VCD you will have to bring up the main window that comes up when you initially plug the HD in, go to the right most tab and choose Security. You can set the VCD to enable there. I found out the problem. It seems windows 7 doesn't understand its own permission system for ext drives. If u had any kind of permission (Normally turned on from having a password on a user account) then windows 7 can't see in the drive and will only let u reformat it.
Lucky its very easy to fix as long as u have a 2nd computer with xp/vista installed. First of all check that in control panel - folder options - view tab. At the bottom of the list make sure use simple file sharing is not ticked. Now Plug the drive in on the 2nd computer, go to my computer, right click properties, go to the security tab, (vista uses will have to click edit) add a new permission. Type 'everyone' and set to full access.
Apply the setting this will take some time depending on data. Now plug the drive in your windows 7 PC and be amazed that the data is all there. I'm surprised Microsoft have made a mistake like this because there windows xp upgrade requires a ext drive to save your data. Keep in mind that this will not fix damaged hardware. Ok the problem is the formatting. Number one what you need to do is take out what is in your WD transfer it to which computer can recognize it. Once the WD is empty you need to format that.
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I know how to do it on MAC but with windows I have not tried. With WD they do have a website and it's free when you call them.
They will guide you how to format that on the phone. Once you have done the proper format you can use the WD to any computer.
Try to check the website to get the number for technical support. Or you can format that onto a mac computer.
Here is how you do it. If using mac to format: Click on Macintosh HD Click on Application Choose Utilities Double click on Disk Utility Click on your WD e.g 320.07 GB WD etc. Click on Partition Tab. Choose Partition 1 on the drop down below You can rename your WD to anything Click on Format option and Choose MS-DOS (FAT) not big woman ok.
Click option below and Tick Master Booth Record Then Click Apply: You will notice on the desktop the WD will change name. That indicates that the format is done and you can use your WD to any computer. Hope this help. THAT IS IT!!! I used the cable that came with my blackberry phone and presto. The cord could have gotten changed or misplaced, ect. But the answer after hours of trying, it was the cord.
The really strange thing is that the 'bad cord' worked on vista and XP. Just not windows 7.
I can even replicate the problem again and again, grab the 'bad' cord, plug into my vista laptop, it works, plug into windows 7 Nothing, it doesn't even see the drive although the drives power lights come on. Change the cord to the 'good' cord, and it works on vista, xp, and 7. Hopefully this can help. I was using my WD passport my parents computer like normal. Then I connected it to my own new eeepc which started to installing the device etcetc. But it wasnt showing up as normal, it only said 'local disc (E:)' for example.
So It wanted me to format and my computer was really slow during the time. Really annoying. What I did was I went to device manager and I uninstalled it (USB mass harddrive device(?) under the USB tab) like 2-3 times and during these tries I switched USB ports and tested with everyone of them. Suddenly I got both the 'format this disc before use' and the screen for 'How do you want to open this disc' so. Ofcourse I quickly copied everything on it to my desktop and now Im looking in to it further. Hopefully this was just a case of 'bad disconnection' between my parents computer and my own. Always use safe remove before disconnecting.
If this doesn't work. Connect the non working external drive and go to device manager where you change its drive letter. 'Drive letter and paths' or something, I cant really remember right now. Hope this helps. Access Disk Management by right-clicking on My Computer and left-click on Manage. The Computer Management screen will open Computer Management opens, it will have two panes.
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On the left pane, there will be a list of items. Under Storage, click on Disk Management. This will load a right pane with 2 windows on the right side. You may need to maximize the Computer Management window to see all your drives. In the lower right pane, you should see a graphical list of all available drives or devices. Find the drive listing that corresponds right click on icon use format option and hope fully the problem must solve.
I recently re-installed my OS (XP Home) including Service Packs 1, 2 & 3. Before the re-install, all my external storage devices worked perfectly, afterwards, I had nothing but problems.
The drives would show up but the files within them wouldn't, then the drives wouldn't show up at all and visa versa. I have spent hours over the past few days scouring the internet seeking a remedy.
I have changed things in device manager, disk management, deleted this and that, re-named drives, uninstalled and re-installed drives, downloaded software that was supposed to help and NOTHING worked. Here is what I did: I UNINSTALLED SERVICE PACK 3 AND GUESS WHAT?? All my drives now work perfectly as they did before. I was 'warned' that un -installing Service Pack 3 could seriously affect the operation of all my programs etc. Nothing has been affected at all.
Thanks a lot Microsoft for screwing up my system and wasting hours of my time. You can be sure that I won't be installing Service Pack 3 again anytime soon. I posted this on another thread and placed it here.hope it helps if nothing lese you tried has worked. I am a composer who uses Pro Tools 8 to compose my music. I purchased the WD My Book Essential to back up my Pro Tools M-Powered 8 music track files. I had a computer tech who transfered my files from one backup to this 1TB drive using a disk management application. When I rebooted I realize that the 3 different partitions I created on the My Book to store the music was now shown in Windows as a 1TB drive that was no longer formatted.
The tech tried to rebuild the lost partitions. He then removed the HDD from the housing and installed it into another computer. Still the drive was shown as not formated. In all his efforts he was on able to secure two of the smaller partitions and able to open those files. The primary partition of 500GB which had most of my composed music library still showed as unformatted.
Had I not been a Pro Tools user I most likely would of never stumbled upon recovering these files. Through a music friend of a music friend of a music friend they lead me to a music composer who uses Pro Tools known as the ghostcomposer who had the same problem with his WD My Book and was able to recover 100% of my music files for me. Should any of you have the same problem with lost files this guy can recover them.
His site is (ghostcomposer.novotiques.com). Go to his contact page and e-mail his support address. Do not try to reformat your drive or do anything to it as I was initially told as not to loose the files. Again my drive showed that it was unformat in Windows and in Linux which we tried later after removing the hard drive from its case. Backup drive details: WesternDigital My Book Essential, USB 2.0, 1TB, Model Number WD8AAF0010HBK-NESIN or WDBAAF0010HBK-NESIN. Were there is a will, there is a way.
Thank also for friends.